At justincharles.com, our goal is simple: We want you to feel as confident with your online purchase as you would if you were standing inside a Justin Charles® store. And you can, because we stand behind every product we make.
You may return merchandise purchased online for any reason within 60 days of receipt of your order, provided it has not been damaged, washed, altered or excessively worn.
If there's a defect in your merchandise, ship it back to us and we'll happily replace it or give you a refund. All Justin Charles® products are covered against material and manufacturing defects, even after 60 days from your purchase shipment date. If Justin Charles determines that a product has a material or manufacturing defect, we'll replace it.
Gift certificates are not eligible for return.
Return by Mail
To ship your purchase back to us please take the following steps:
- Call 1-866-499-9995. Inform the Customer Service Rep of the quantity and a reason code for each item you are returning.
- Box it up. Using a durable shipping box, package up your return merchandise in original packaging, if possible, and include a copy of the packing slip along with a note as to why your are returning the product. Please include a day time phone number where we can reach you with any questions. Seal securely.
- Ship it. Ship your return using a company that will provide you with some form of traceable, insurable delivery to:
Justin Charles
Return Goods
3030 Airport Road
La Crosse, WI 54603
Once your return is received and processed, your credit card will be credited for the product price plus any applicable taxes.
We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that Justin Charles is not responsible for returns lost in transit to us.
Questions? Contact our online Customer Service team at 866-499-9995 or visit justincharles.com and click on "customer service".
Damaged or Defective Items
If your purchase does not meet your expectations and you wish to exchange it, please call our Customer Service team within 30 days of delivery at 866-499-9995. Please supply us with your order number, item number and tracking number from your original confirmation e-mail. We will also need your e-mail address and phone number. We'll place an order for your new item right away. We'll need to charge you the purchase price, but we'll wave regular shipping charges for the new item. Once we receive your return, we'll credit you for the cost of the original item.
When your order is delivered, you should immediately inspect the carton, as well as the contents, for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage did occur follow these steps:
Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service team as soon as possible by calling 866-499-9995. (Please have your order number available when you call.) If there is extensive damage to the carton, refuse the order and contact our Customer Service team immediately by calling 866-499-9995. (Please have your order number available when you call.)
Product Warranty
We take pride in everything we make. That's why only quality workmanship and premium materials go into everything we create. All Justin Charles® products are covered under our warranty against material and manufacturing defects (this is not a guarantee against wear and tear). If your Justin Charles® product is defective, we'll make things right.
For Online Purchases:
Telephone: 866-499-9995
Email: onlineservice@justincharles.com
For Store Purchases we recommend you first try returning the item(s) to the store where the purchase was made. If you are unable to obtain a replacement size or style, and your purchase was made in the United States, please contact our customer service department.
Telephone: 866-499-9995
Email: info@justincharles.com