1. Information We Collect
   1. Personally Identifiable Information

      We may collect personally Identifiable Information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

      • Place an order from our catalogs or on our Web site
      • Make a purchase at one of our retail stores
      • Return an item or make an exchange
      • Inquire about our services
      • Request product information
      • Receive a gift package
      • Create an account at justincharles.com
      • Enter a contest or sweepstakes
      • Participate in a marketing survey, promotion or event either online or offline.
   2. Aggregate Information

      Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected.

      An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university.
      This information is not personally identifiable and we do not combine this type of information with personally identifiable information.

2. Use of Data We Collect
   1. Personally Identifiable Information

      At Justin Charles, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we use your personally identifiable information to allow us to:

      • Process and track your order
      • Provide the services you request
      • Contact you about the status of an order
      • Send you catalogs or promotional offers we believe will be of interest to you
      • Identify your product and service preferences
      • Customize our communications to you
      • Provide information concerning product recalls or products you have purchased
      • Improve our merchandise selection and customer service

      Your email address will not be shared with any third parties. Instructions for unsubscribing are included in every email.

   2. Aggregate Information

      We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design team create advertisements our guests might like.

      Justin Charles contracts with Treefort, Inc., an outside service that helps us to better understand your use of justincharles.com. Treefort, Inc. places cookies on your computer so we can collect information related to your use of justincharles.com. This information allows us to refine and improve the site for our customers. Treefort, Inc. does NOT collect any credit card, user name or password information or any other personally identifiable information nor are they allowed to use data that they collect for us for any other purpose. Additionally, Treefort, Inc. is contractually required to keep all the information collected for us in strict confidence.

3. Information We Share with Others
   1. Our Contractors

      We contract with other companies (credit card processors, shippers, sweepstakes promoters, website developers) to provide certain services to Justin Charles to fulfill orders, provide sweepstakes and create our website. In some instances, these contractors may have access to personally identifiable information but they contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out Justin Charles' business.

      These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Justin Charles.

   2. Third Parties

      Your personal information is never shared with any third party (except as described above to our contractors who use it ONLY to carry out Justin Charles business.)

4. Disclosure Exceptions

   Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

   • To comply with legal process such as a search warrant, subpoena or court order;
   • To protect the company's rights and property;
   • To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
   • To protect against misuse or unauthorized use of our web site; or
   • During emergencies, such as when we believe someone's physical safety is at risk.
     
     
5. Your Choices

   We offer choices about the types of information you receive from us. If you prefer not to receive product information or other communications from Justin Charles or if you prefer to receive them less frequently, please contact us at the address shown below.

   Justin Charles                                                                       Attn: Customer Service
   P.O. Box 187
   Sparta, Wisconsin 54656

6. Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

7. Email Use

   When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at justincharles.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our Electronic Gift Certificates will receive an email notifying them of the gift and instructing them how to redeem it.

   It is our intent to send you promotional email only if you have agreed to receive it. Instructions on how to unsubscribe are included in each communication.     Your email address will be used only to respond to your request or to process your order, and will not be shared with any third parties. Instructions for unsubscribing are included in every email containing promotional material.

8. Links to Other Sites

   Occasionally we provide links on our web site to other sites we think you will enjoy. These sites operate independently of Justin Charles and have established their own privacy and security policies. Justin Charles does not have any control over the privacy practices of these sites. For the best online experience, we strongly encourage you to review these policies at any site you visit.

9. Security

   It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase, request product information or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's Privacy Promise; more information can be found at DMA Consumers.

10. Privacy of Children on Our Web Site

    Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

11. Policy Changes

    From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our web site. We encourage you to review our privacy policy periodically.

12. Questions or Comments?

    For questions, comments or assistance, we invite you to contact us at our address at the beginning of this policy.

Justin Charles 100% Satisfaction Guarantee: We will refund your money on any purchase that isn't 100% satisfactory.